| summary | Klient Eine Kundenanfrage wurde zum Kunden übernommen und dieser taucht nicht in der Kundenübersicht auf oder die Anfrage bekommt den Status “Zusage” nicht.Oder eine Anfrage hat den Status “Zusage”, aber der Kunde taucht nicht in der Kundenübersicht auf.Was kann ich tun? Antwort: Anmeldung als sysdba (Achtung: möglich nur durch myneva Personal) → betreffende Kundenanfrage öffnen → Konsole öffnen (strg+ Pause)→ SQL-Kommando “anfrage!.repair()” (ohne Anführungszeichen) eingeben → “run” (ohne Anführungszeichen) eingeben→ irgendwo in heimbas klicken, Konsole sollte sich jetzt schließen → Datensatz OHNE zu speichern verlassen Warum kann ich eine Kundenanfrage nicht reaktivieren? Antwort: Es können nur Kundenabsagen reaktiviert werden, diese sind rot unterlegt. Wurde eine Anfrage bereits zum Kunden übernommen (weiße Hinterlegung) und dieser ist inzwischen ausgetreten, kann der Kunde nur über die Kundenakte aus der Kundenübersicht reaktiviert werden.Dazu ist es nötig das Austrittsdatum und den Austrittsgrund zu entfernen, sodass der Kunde über den Statuswechsel wieder auf “aktiv” gesetzt werden kann, sofern er zuvor deaktiviert wurde. Bitte beachten Sie, dass vorhandene Aufträge und Zeitpläne entsprechend dem alten Austrittsdatum beendet bleiben/werden sollten. The Third Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. The Fourth Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. Wie kann ich den Titel eines Klienten anpassen? Antwort: Ändern Sie den Titel eines Klienten durch Öffnen seiner Akte im Betriebsmanager. Navigieren Sie in den Bereich Stammdaten -> Personalien und tragen den Titel im zugehörigen Feld ein Wie kann ich eine Kundenliste mit Hausärzten erzeugen? Antwort: Bitte Starten Sie in der Klientenübersicht den Berichtsmanager und wählen Sie dort die Klientenstammliste „Hausärzte“ aus. The Third Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. The Fourth Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. | page | {"id":"IALxog23fW5eu8dIpKqVg","name":"page","children":[{"id":"CssDgVQZYlcydAQA5eedH","params":{"padding":20,"gap":10,"image":{"value":"att3570696253","target":"_blank","type":"attachment"}},"children":[{"id":"jC7WY1XAw2BodFWwxZIc0","name":"row","children":[{"id":"BBG0m3XhKZ1AEH1wGo6Ka","name":"column. Warum lässt sich der Pflegegrad eines Klienten nicht erfassen? Das Feld Datum lässt sich nicht ordentlich erfassen. Antwort: (Gilt nur bei Anmeldung im Rechenzentrum über ThinLinc): Schließen Sie heimbas und melden sich im Rechenzentrum ab. Bei der Neuanmeldung über ThinLink setzen Sie den Haken bei „Session beenden“. Danach können Sie den Pflegegrad wie gewohnt bearbeiten / erfassen. Beim Anlegen eines Klienten bzw. beim Speichern erhalte ich die Meldung „Validierungsfehler - Datensatz ([Name, Vorname] ([Nummer]) kann nicht gespeichert werden . 1. Kein Strukturknotenpunkt ausgewählt!“ Antwort: Starten Sie das Programm Debitorenstamm (je nach Installtion zu finden unter „Fibas / OP-Verwaltung -> Stammdaten -> Konten -> Debitoren“ . Wählen Sie den betroffenen Debitor zur Bearbeitung aus und ergänzen im Feld "Struktur" den Eintrag "Primäre Debitorenhierarchie". Speichern Sie Ihre Eingabe. The Third Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. The Fourth Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. The Third Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. The Fourth Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. |
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Kundenanfrage wurde zum Kunden übernommen und dieser taucht nicht in der Kundenübersicht auf oder die Anfrage bekommt den Status “Zusage” nicht.","fontWeight":600,"fontFamily":"Montserrat, sans-serif","fontSize":18,"color":"#113750","letterSpacing":-1}],"align":"left"},{"type":"paragraph","align":"left","children":[{"fontWeight":600,"fontFamily":"Montserrat, sans-serif","fontSize":18,"color":"#113750","letterSpacing":-1,"text":""}]},{"type":"paragraph","align":"left","children":[{"fontWeight":600,"fontFamily":"Montserrat, sans-serif","fontSize":18,"color":"#113750","letterSpacing":-1,"text":"Oder eine Anfrage hat den Status “Zusage”, aber der Kunde taucht nicht in der Kundenübersicht auf."}]},{"type":"paragraph","align":"left","children":[{"fontWeight":600,"fontFamily":"Montserrat, sans-serif","fontSize":18,"color":"#113750","letterSpacing":-1,"text":""}]},{"type":"paragraph","align":"left","children":[{"fontWeight":600,"fontFamily":"Montserrat, 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Wurde eine Anfrage bereits zum Kunden übernommen (weiße Hinterlegung) und dieser ist inzwischen ausgetreten, kann der Kunde nur über die Kundenakte aus der Kundenübersicht reaktiviert werden."}]},{"type":"paragraph","align":"left","children":[{"fontFamily":"Montserrat, sans-serif","fontSize":16,"color":"#113750","fontWeight":400,"letterSpacing":-1,"text":"Dazu ist es nötig das Austrittsdatum und den Austrittsgrund zu entfernen, sodass der Kunde über den Statuswechsel wieder auf “aktiv” gesetzt werden kann, sofern er zuvor deaktiviert wurde. Bitte beachten Sie, dass vorhandene Aufträge und Zeitpläne entsprechend dem alten Austrittsdatum beendet bleiben/werden sollten."}]}]}]}]},"children":[],"id":"NhStlGzLp_gNzceqrliBu"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"-cQyViAn2YpwoMxgu7wAa","name":"column","children":[{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"The Third Topic","letterSpacing":0,"fontWeight":600,"fontSize":22,"color":"#3a3a3a"}],"align":"center"}]}]},"children":[],"id":"ZGhfDSY-oltJFWB2iKMm7"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod.","letterSpacing":0,"fontWeight":300,"color":"#3a3a3a","fontSize":16}],"align":"center"}]}]}]},"children":[],"id":"QGKhvVZw4ZZdnX4boMK5e"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"pqpr-2UhnqT__p69Y8LB_","name":"column","children":[{"name":"icon","params":{"icon":"award","size":40,"color":"#ef5993","shape":"circular","alignment":"center","background":"#ef59931a"},"children":[],"id":"DNlmqk7tI3HIqnzWuC-pE"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"The Fourth Topic","letterSpacing":0,"fontWeight":600,"fontSize":22,"color":"#3a3a3a"}],"align":"center"}]}]},"children":[],"id":"Mhra_OyZSwOYJQ6c0QI0X"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod.","letterSpacing":0,"fontWeight":300,"color":"#3a3a3a","fontSize":16}],"align":"center"}]}]},"children":[],"id":"3UBq6p3vkk-IJdPXMcoH4"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"YE_XNaQaV0oZ_S5aV9Ia9","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"sA9IVh5aL7qXYlL5miojo","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}}],"params":{"layout":[1,1],"gap":50,"minHeight":200,"padding":10,"borderRadius":0}},{"id":"nF0F1SoT1amcMCweslhpI","name":"row","children":[{"id":"vZVds4fhFk9Ho8t3C8TJs","name":"column","children":[{"name":"icon","params":{"icon":"question","size":32,"color":"#f49e3d","shape":"circular","alignment":"center","background":"#f49e3d1a"},"children":[],"id":"jI-W93sEIH-AIr7B2oIeI"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","align":"left","children":[{"fontWeight":600,"fontFamily":"Montserrat, sans-serif","fontSize":18,"color":"#113750","letterSpacing":-1,"text":"Wie kann ich den Titel eines Klienten anpassen? 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Das Feld Datum lässt sich nicht ordentlich erfassen."}]},{"type":"paragraph","align":"left","children":[{"fontWeight":600,"fontFamily":"Montserrat, sans-serif","fontSize":18,"color":"#113750","letterSpacing":-1,"text":"Was kann ich tun?"}]}]}]},"children":[],"id":"FfnKiEyRWbgKe1Qvbz89T"},{"name":"text","params":{"value":[{"type":"paragraph","childrenalign":[{"type":"paragraph"left","children":[{"typefontWeight":"paragraph","children":[{"text":"Antwort: ","600,"fontFamily":"Montserrat, sans-serif","fontSize":1618,"color":"#113750","letterSpacing":-1,"fontWeighttext":700""}],"align":"left"},{"type":"paragraph","align":"left","children":[{"fontWeight":600,"fontFamily":"Montserrat, sans-serif","fontSize":1618,"color":"#113750","fontWeight":400,"letterSpacing":-1,"text":""}]},{"type":"paragraph","align":"left","children":[{"fontWeight":600,"fontFamily":"Montserrat, sans-serif","fontSize":1618,"color":"#113750","fontWeight":400,"letterSpacing":-1,"text":"Anmeldung als sysdba (Achtung: möglich ""}]}]}]},{"fontFamilychildren":"Montserrat, sans-serif","fontSize":16,"color[],"id":"woWy47dfQlhrSIaQiK7sj"},{"name":"#113750text","params":{"letterSpacingvalue":-1,"text[{"type":"nur paragraph","fontWeightchildren":700},[{"fontFamilytype":"Montserrat, sans-serifparagraph","fontSizechildren":16,[{"colortype":"#113750paragraph","fontWeightchildren":400,"letterSpacing":-1,"text":"durch myneva Personal) → betreffende Kundenanfrage öffnen → Konsole öffnen (strg+ Pause)→ SQL-Kommando “anfrage!.repair()” (ohne Anführungszeichen) eingeben → “run” (ohne Anführungszeichen) eingeben→ irgendwo in heimbas klicken, Konsole sollte sich jetzt schließen → Datensatz OHNE zu speichern verlassen"}]}]}]}]},"children":[],"id":"g3vMybyV-J1ZHwzz5QKWF"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"YjdG8wjGOiJWhu1g_E_uS","name":"column","children":[{"name":"icon","params":{"icon":"question","size":32,"color":"#f49e3d","shape":"circular","alignment":"center","background":"#f49e3d1a"[{"text":"Antwort: ","fontFamily":"Montserrat, sans-serif","fontSize":16,"color":"#113750","letterSpacing":-1,"fontWeight":700}],"align":"left"},{"type":"paragraph","align":"left","children":[{"fontFamily":"Montserrat, sans-serif","fontSize":16,"color":"#113750","fontWeight":400,"letterSpacing":-1,"text":""}]},{"type":"paragraph","align":"left","children":[{"fontFamily":"Montserrat, sans-serif","fontSize":16,"color":"#113750","fontWeight":400,"letterSpacing":-1,"text":"(Gilt nur bei Anmeldung im Rechenzentrum über ThinLinc): Schließen Sie heimbas und melden sich im Rechenzentrum ab. Bei der Neuanmeldung über ThinLink setzen Sie den Haken bei „Session beenden“. Danach können Sie den Pflegegrad wie gewohnt bearbeiten / erfassen."}]}]}]}]},"children":[],"id":"w6iHwDi8uC4xPxkrWKPAzeziO5XyzAur9TY65Hg28g"},{"name":"text"],"params":{"valueborderRadius":[{"typeall":"paragraph"0,"childrenbtl":[{"type":"paragraph"0,"childrenbbl":[{"text":"Warum kann ich eine Kundenanfrage nicht reaktivieren?"0,"fontWeightbtr":6000,"fontFamilybbr":"Montserrat0, sans-serif",isIndividualCorners"fontSize":18false},"colorpadding":"#113750"0,"letterSpacinggap":-1}]20,"alignverticalAlignment":"lefttop"}},{"typeid":"paragraphoSCxy_ffUDyJA7l2UPk1f","alignname":"leftcolumn","children":[{"fontWeightname":600,"fontFamily"icon","params":{"icon":"Montserrat, sans-serifquestion","fontSizesize":1832,"color":"#113750#f49e3d","letterSpacingshape":-1,"text":""}]},{"type"circular","alignment":"paragraphcenter","alignbackground":"left#f49e3d1a"},"children":[{],"fontWeightid":600,"fontFamily"rJB4Od1Q_DFJeF4jXoMPq"},{"name":"Montserrat, sans-seriftext","fontSizeparams":18,{"colorvalue":"#113750","letterSpacing":-1,"text[{"type":"paragraph"}]},,"children":[{"type":"paragraph","align":"left","children":[{"fontWeight":600,"fontFamily":"Montserrat, sans-serif","fontSize":18,"color":"#113750","letterSpacing":-1,"text":"Beim Anlegen eines Klienten bzw. beim Speichern erhalte ich die Meldung „Validierungsfehler - Datensatz ([Name, Vorname] ([Nummer]) kann nicht gespeichert werden . 1. Kein Strukturknotenpunkt ausgewählt!“"}]}]}]},{"typechildren":"paragraph"[],"alignid":"left","children":[{"fontWeight":600,"fontFamily":"Montserrat, sans-serif","fontSize":18,"color":"#113750","letterSpacing":-1,"text":""}]},u_aKI-D0JH39xJMUyz_zI"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","align"children":[{"type":"leftparagraph","children":[{"text"fontWeight:"Antwort: 600","fontFamily":"Montserrat, sans-serif","fontSize":1816,"color":"#113750","letterSpacing":-1,"textfontWeight":700}],"align":"left"}]},{"type":"paragraph","align":"left","children":[{"fontWeight":600,"fontFamily":"Montserrat, sans-serif","fontSize":1816,"color":"#113750","fontWeight":400,"letterSpacing":-1,"text":""}]}]}]},"children":[],"id":"4nDAYFLXTBM-s8Yj29XS4"}]},{"nametype":"textparagraph","paramsalign":{"value"left","children":[{"typefontFamily":"paragraphMontserrat, sans-serif","childrenfontSize":[{16,"typecolor":"#113750","paragraphfontWeight":400,"children":[{"type":"paragraph""letterSpacing":-1,"text":"Starten Sie das Programm Debitorenstamm (je nach Installtion zu finden unter „Fibas / OP-Verwaltung -> Stammdaten -> Konten -> Debitoren“ . Wählen Sie den betroffenen Debitor zur Bearbeitung aus und ergänzen im Feld \"Struktur\" den Eintrag \"Primäre Debitorenhierarchie\". Speichern Sie Ihre Eingabe."}]}]}]}]},"children":[{],"textid":"Antwort: pJi8vQRggScxs4EAA-Cao"},{"fontFamilyname":"Montserrat, sans-seriftext","fontSizeparams":16,{"colorvalue":"#113750","letterSpacing[{"type":-1,"fontWeightparagraph":700}],"alignchildren":"left"},[{"type":"paragraph","align":"left","children":[{"fontWeight":600,"fontFamily":"Montserrat, sans-serif","fontSize":1618,"color":"#113750","fontWeight":400,"letterSpacing":-1,"text":""}]}]}]},{"typechildren":"paragraph"[],"alignid":"leftIa3iQddX-pB8FzjCX0Xnp"},"children":[{"fontFamilyname":"Montserrat, sans-seriftext","fontSizeparams":16,{"colorvalue":"#113750","fontWeight[{"type":400,"letterSpacingparagraph":-1,"textchildren":"Es können nur Kundenabsagen reaktiviert werden, diese sind rot unterlegt. Wurde eine Anfrage bereits zum Kunden übernommen (weiße Hinterlegung) und dieser ist inzwischen ausgetreten, kann der Kunde nur über die Kundenakte aus der Kundenübersicht reaktiviert werden."}]},[{"type":"paragraph","children":[{"type":"paragraph","align":"left","children":[{"fontFamily":"Montserrat, sans-serif","fontSize":16,"color":"#113750","fontWeight":400,"letterSpacing":-1,"text":"Dazu ist es nötig das Austrittsdatum und den Austrittsgrund zu entfernen, sodass der Kunde über den Statuswechsel wieder auf “aktiv” gesetzt werden kann, sofern er zuvor deaktiviert wurde. Bitte beachten Sie, dass vorhandene Aufträge und Zeitpläne entsprechend dem alten Austrittsdatum beendet bleiben/werden sollten."}]}]}]}]},"children":[],"id":"NhStlGzLpNElL_gNzceqrliBuSG2p2EwYDVv53e1w"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"-cQyViAn2YpwoMxgu7wAaknNs7MtEU0UC68sdXpZMu","name":"column","children":[{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"The Third Topic","letterSpacing":0,"fontWeight":600,"fontSize":22,"color":"#3a3a3a"}],"align":"center"}]}]},"children":[],"id":"ZGhfDSY-oltJFWB2iKMm7kMWdB0u62jwhDhJ8Hif0N"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod.","letterSpacing":0,"fontWeight":300,"color":"#3a3a3a","fontSize":16}],"align":"center"}]}]}]},"children":[],"id":"QGKhvVZw4ZZdnX4boMK5eoKgO_5CyxYRmcEeZvlTtO"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"pqpr-2UhnqT__p69Y8LB_ToRFNwc8NazmhHsLCmbqw","name":"column","children":[{"name":"icon","params":{"icon":"award","size":40,"color":"#ef5993","shape":"circular","alignment":"center","background":"#ef59931a"},"children":[],"id":"DNlmqk7tI3HIqnzWuC-pEcJzxZX3161ZMwKoP1O1yB"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"The Fourth Topic","letterSpacing":0,"fontWeight":600,"fontSize":22,"color":"#3a3a3a"}],"align":"center"}]}]},"children":[],"id":"Mhra_OyZSwOYJQ6c0QI0Xr3bK976CbnzuowumSU0Va"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod.","letterSpacing":0,"fontWeight":300,"color":"#3a3a3a","fontSize":16}],"align":"center"}]}]},"children":[],"id":"3UBq6p3vkk-IJdPXMcoH4"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"topcenter"}]}]},{"idchildren":"YE_XNaQaV0oZ_S5aV9Ia9"[],"nameid":"column","children":[S4mgtXa_xlGthpgaZCuFc"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"sA9IVh5aL7qXYlL5miojojpa577VYu5EjIVULTt99S","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}}],"params":{"layout":[1,1],"gap":50,"minHeight":200,"padding":10,"borderRadius":0}},{"id":"nF0F1SoT1amcMCweslhpI","name":"row","children":[":20,"verticalAlignment":"top"}},{"id":"vZVds4fhFk9Ho8t3C8TJsxcjJX3Ql7McifmnMRA6Wv","name":"column","children":[{"name":"icon"],"params":{"iconborderRadius":{"questionall":0,"sizebtl":320,"colorbbl":"#f49e3d"0,"shapebtr":"circular"0,"alignmentbbr":"center"0,"backgroundisIndividualCorners":"#f49e3d1a"false},"childrenpadding":[]0,"idgap":"jI-W93sEIH-AIr7B2oIeI"},{"name20,"verticalAlignment":"texttop"}}],"params":{"valuelayout":[1,1],"gap":[{50,"typeminHeight":200,"paragraphpadding":10,"childrenborderRadius":[0}},{"typeid":"paragraphe5g2ncjHyD50lVDP-J83N","alignname":"leftrow","children":[{"fontWeightid":600"sB1ofuqTCq3in2mHX2sXm","fontFamilyname":"Montserrat, sans-serifcolumn","fontSizechildren":18[],"colorparams":{"#113750borderRadius",:{"letterSpacingall":-10,"textbtl":"Wie kann ich den Titel eines Klienten anpassen? 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