| summary | Abrechnung Ich habe eine rückwirkende Preisänderung vorgenommen. Warum wird mir keine Korrekturrechnung erstellt? Antwort:Um eine Nachberechnung bei einer rückwirkenden Preisänderung zu erreichen muss das Programm “Aufträge ab/nachberechnen” genutzt werden.Dabei muss Periode. Jahr (Bsp. 06.2020) eingetragen werden, ab wann die Preisänderung berücksichtigt werden soll. Wie kann ich einen Rechnungslauf erneut aufrufen (PDF)? Antwort: Heimverwaltung → Heimverwaltung → Auskunftei → Rechnungsdruck, Rechnungslauf auswählen und über “Rechnungen anzeigen” (Handschellen-Symbol) in der Menüleiste den kompletten Rechnungslauf als PDF erzeugen. Wie kann eine Grundlage (z.B. "Vollstationäre Pflege") in Erfassen Leistungen (Heimmanager) als Standard vorgeschlagen werden? Antwort:Heimverwaltung → Heimverwaltungen → Leistungen → Abrechnungsregeln: gewünschte Regel zur Bearbeitung öffnen und die gewünschte Grundlage (unten rechts) markieren, Button "Die Hauptgrundlage wird als Standard vorgeschlagen" betätigen; speichern Der Rechnungsdruck hängt sich bei einem bestimmten Klienten auf und es kommt zu einem Time-Out. Wo liegt der Fehler? Antwort: Gehen Sie in die Akte des Klienten und prüfen Sie unter Aufträge → Auftrag auswählen → Auftrag, ob im Feld: “Abrechnungskorrektur ab” ein realistischer Eintrag besteht.(Monat/Jahr). Prüfen Sie alle Aufträge des Klienten. Entfernen Sie den unrealistischen Eintrag oder hinterlegen einen zutreffenden. Ein Klient ist aus dem Krankenhaus/einer Abwesenheit gekommen und musste am nächsten Tag bereits wieder ins Krankenhaus. Heimbas rechnet den Klienten nun durchgängig abwesend. Was ist zu tun? Antwort:In den Abwesenheiten gibt es auf der rechten Seite ein Stoppschild (“Abwesenheitsende setzen”). Gehen Sie auf den Tag, an dem der Klient aus dem Krankenhaus zurück gekommen ist und setzen Sie mittels Stoppschild das Abwesenheitsende. Warum wird bei einem Klienten der Leistungszuschlag im Eintrittsmonat nicht gezogen? Antwort: Im Eintrittsmonat kann es passieren, dass die Pflegekassenpauschale für die Deckung der Pflegeleistungen ausreicht. Der Leistungszuschlag berechnet sich wie folgt: (Pflegesatz + AU - PK-Pauschale)*Prozentsatz Warum kann ich eine Leistung im Auftrag nicht hinzufügen? Antwort:Ursache können folgende Punkte sein:Ist der Haken "Vertragsbestandteil" im Leistungsstamm gesetzt?Ist die Leistung in den Preisen für die Einrichtung angehakt (nicht ausgeschlossen)?Ist die Grundlage der Leistung in der Abrechnungsregel, die der Einrichtung zugeordnet ist, angehakt? Im Rechnungsdruck wird keine Bargeldaufstellung gedruckt, obwohl der Haken “Bargeldaufstellung im Rechnungsdruck” gesetzt ist. Antwort: Für den Klient gab es im Monat des Rechnungsdrucks keine Änderung der Bargeldposition. Dadurch wird auch keine Bargeldaufstellung gedruckt. Warum wird im Auftrag nicht der richtige Preis aus der Vergütungsvereinbarung gezogen? Antwort:Prüfen SIe, ob im Auftrag nicht ein abweichender Preis eingetragen ist oder ob die Vergütungsvereinbarung überhaupt greift Warum wird bei Privatversicherten mit gültigem SEPA-Mandat nur eine Rechnung per Lastschrift eingezogen und die andere muss überwiesen werden? Antwort: Hier ist es wichtig, dass das SEPA-Mandat bei dem Selbstzahler UND dem sonstigen Kostenträger (Name Kunde) hinterlegt wird, da der Selbstzahler und der sonstige Kostenträger unterschiedliche Debitoren sind. Es gab Druckerprobleme, kann ich den Rechnungsdruck wiederholen? Antwort:Wählen Sie im Menu (Home Instead oder Betreuungsdienst) das Programm → Auskunftei → Rechnungsdruck. Wählen Sie den Zeitraum, in dem Sie dem Sie den Rechnungsdruck gestartet haben, markieren den gewünschten Rechnungslauf und betätigen den Button “Rechnungen anzeigen”. Nach dem Erzeugen einer Factoring-Datei kann diese nicht wiedergefunden werden. Kann ich eine Kopie erstellen? Antwort: Wählen Sie im Menu (Home Instead oder Betreuungsdienst) das Programm → Factoring → Historik. Markieren Sie die gewünschte Datei und erstellen durch Betätigen des Buttons “Speichern” eine Kopie. Warum wird die Pflegekassenpauschale beim falschen Kostenträger gutgeschrieben? Antwort:In der Abrechnungsregel (+ dem Leistungsstamm) wird definiert, welche Leistungen zu den Heimentgelten zählen.Die Gutschrift erfolgt immer an den Kostenträger, der die Heimentgelte trägt.Sind Heimentgelte an verschiedene Kostenträger berechnet, erfolgt die Auswahl zufällig und kann zur nächsten Periode wechseln.Das verschiedene Kostenträger die Heimentgelte tragen ist sehr untypisch. Bitte überprüfen Sie daher die Leistungen und Kostenträger im Auftrag.Sollte dort kein Fehler zu finden sein, wenden Sie sich bitte an den Support. Warum wird der Leistungszuschlag nicht korrekt berechnet? Antwort:Prüfen Sie in der Bewohnerakte des Heimmanagers unter "Stammdaten -> Historien", ob Zeiträume, die der Bewohner noch nicht in Ihrer Einrichtung verbracht hat, im Bereich "vollstationäre Leistungszeiten (§ 43 SG XI)" bei "externe Leistungszeiten" vermerkt wurden. Wie storniert man einen kompletten Rechnungslauf? Antwort:Starten Sie das Programm (Heimverwaltung -> Heimverwaltung -> Abrechnung ->) „Rechnungen stornieren“. Klicken Sie oben links den Button „Rechnungslauf stornieren“. Im nachfolgenden Auswahldialog wählen Sie Einrichtung und Geschäftsjahr und markieren den zu stornierenden Rechnungslauf. Bestätigen Sie die Auswahl mit „Ok“. Nach einer weiteren Sicherheitsabfrage setzen Sie das Buchungsdatum und führen den Stornolauf durch. Wie führe ich einen Kostenträgerwechsel durch? (am Beispiel einer Pflegekasse, kann aber analog für jede Art von Kostenträger so gehandhabt werden) Antwort:1. neuen Kostenträger (z.B. PK) in Bewohnerakte anlegen2. alten Kostenträger zeitlich begrenzen3. Heimmanager: Funktion Kostenträgerwechsel durchführen4. Auftrag kontrollieren 5. Abrechnung kontrollieren Warum kann ich meine Rechnungen nicht an die AOK Hessen senden? Antwort:zum 01.03.2023 hat die AOK Hessen für die häusliche Krankenpflege die Papierannahmestelle geändert. Die Rechnungen sollen ab jetzt an DAVASO GmbHRechnungsprüfstelle der AOK HessenOtto- Schmidt- Straße 2204425 Tauchagesendet werden. Bitte hinterlegen Sie diese Adresse in diesem Kostenträger in der Adressweiterleitung für die entsprechenden Grundlagen.Wenn Sie die Datenträgerautomatik verwenden, entfernen Sie bitte den Haken und tragen die IK- Nummer der Datenannahmestelle manuell ein. Die IK Nummer ist unverändert die 661400051 Warum kommt es zu einer Fehlermeldung beim Rechnungsversand per Mail? (als Zusatzmodul wird ZUGFeRD genutzt) Antwort:Wenn Sie ZUGFeRD als Zusatzmodul nutzen und die Rechnungen per E-Mail versenden, dann müssen die Grafiken im Rechnungskopf und -fuß (System - Stammdaten - Druckformulare) vom Typ "jpeg" sein und dürfen nicht transparent gewählt werden. Wie kann im Rechnungsdruck verhindert werden, dass verschiedene Felder grau hinterlegt sind (Unterdrückung von Graustufen)? Antwort:Ändern Sie im Mandantenstamm der entsprechenden Einrichtung (System -> Unternehmen -> Mandanten) auf der Karteikarte „Heimverwaltung“ die Option „Rechnung ohne Graustufen drucken“. Warum werden zwei Rechnungen gedruckt obwohl alle Leistungen an den Bewohner (bzw. an einen Kostenträger) berechnet werden? Antwort:Bei den abzurechnenden Leistungen sind im Leistungsstamm (Heimverwaltung -> Leistungen -> Leistungen) auf der Karteikarte "Kontierung/Abrechnung" unter "Abrechnung" unterschiedliche Rechnungstypen hinterlegt. heimbas erzeugt je Rechnungsempfänger und Rechnungstyp separate Rechnungen. Wie ermittelt myneva.heimbas bei der Rechnungsschreibung die zu belastende Kostenstelle bzw. den Kostenträger? Antwort:Zur Ermittlung der Kostenstelle / des Kostenträgers wir die folgende Reihenfolge durchlaufen:Vollstationär:Kostenstellen-> Leistung -> Findung -> Leistungspreise - > Klient -> Gruppe -> EinrichtungKostenträger-> Leistung -> Findung -> Leistungspreise -> Gruppe -> Klient -> EinrichtungAPD-> Klient -> Leistung -> Findung -> Einrichtung Betreutes Wohnen:Kostenstellen-> Leistung -> Findung -> Klient -> Gebäude -> EinrichtungKostenträger-> Leistung -> Findung -> Klient -> EinrichtungServicegesellschaft:Kostenstellen-> Leistung -> Leistungspreise -> Auftrag -> Klient -> EinrichtungKostenträger-> Leistung -> Leistungspreise -> Auftrag -> Klient -> Einrichtung Wie ändere ich den Leistungszuschlag der ab dem 01.01.2024 gelten soll? Antwort:System -> Unternehmen -> Leistungsschemen – hier dann unter dem Suchsymbol die „Altenhilfe Deutschland“ auswählen.Dann den Reiter „Erweitert I“ auswählen.Anschließend unten bei „Leistungszuschlag nach §43c SGB XI ab 2022“ eine neue Periode anlegen über das Weise Blatt.Die Grundlage auswählen und die neue Geschichte „Ab Monat + Prozentsatz“ über das weiße Blatt Papier eingeben.Abspeichern – Fertig ! |
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Warum wird mir keine Korrekturrechnung erstellt?","letterSpacing":-1,"fontWeight":600,"fontSize":18,"fontFamily":"Montserrat, sans-serif","color":"#113750"}],"align":"left"}]}]},"children":[],"id":"YA97tdlmZfQ428SP-iOBQ"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"Antwort:","fontSize":16,"fontFamily":"Montserrat, sans-serif","color":"#113750","letterSpacing":-1,"fontWeight":700}],"align":"left"},{"type":"paragraph","align":"left","children":[{"fontSize":16,"fontFamily":"Montserrat, sans-serif","color":"#113750","letterSpacing":-1,"text":"","fontWeight":400}]},{"type":"paragraph","align":"left","children":[{"fontSize":16,"text":"Um eine Nachberechnung bei einer rückwirkenden Preisänderung zu erreichen muss das Programm “Aufträge ab/nachberechnen” genutzt werden.","fontFamily":"Montserrat, sans-serif","color":"#113750","letterSpacing":-1,"fontWeight":400}]},{"type":"paragraph","align":"left","children":[{"fontSize":16,"text":"Dabei muss Periode. 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kann eine Grundlage (z.B. \"Vollstationäre Pflege\") in Erfassen Leistungen (Heimmanager) als Standard vorgeschlagen werden?","letterSpacing":0,"fontWeight":600,"fontSize":18,"fontFamily":"Montserrat, sans-serif","color":"#113750"}],"align":"left"}]}]},"children":[],"id":"vKLcSPEPhRXF0IQe5XUFw"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"Antwort:","fontSize":16,"fontFamily":"Montserrat, sans-serif","color":"#113750","letterSpacing":-1,"fontWeight":700}],"align":"left"},{"type":"paragraph","align":"left","children":[{"fontSize":16,"text":"","fontFamily":"Montserrat, sans-serif","color":"#113750","letterSpacing":-1,"fontWeight":400}]},{"type":"paragraph","align":"left","children":[{"fontSize":16,"fontFamily":"Montserrat, sans-serif","color":"#113750","letterSpacing":-1,"fontWeight":400,"text":"Heimverwaltung → Heimverwaltungen → Leistungen → Abrechnungsregeln: gewünschte Regel zur Bearbeitung 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Wo liegt der Fehler?","letterSpacing":0,"fontWeight":600,"fontSize":18,"fontFamily":"Montserrat, sans-serif","color":"#113750"}],"align":"left"}]}]},"children":[],"id":"INfEY1bXHY_bnnJYuUdOZ"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"Antwort: ","fontSize":16,"fontFamily":"Montserrat, sans-serif","color":"#113750","letterSpacing":-1,"fontWeight":700}],"align":"left"},{"type":"paragraph","align":"left","children":[{"fontSize":16,"fontFamily":"Montserrat, sans-serif","color":"#113750","letterSpacing":-1,"fontWeight":700,"text":""}]},{"type":"paragraph","align":"left","children":[{"fontSize":16,"fontFamily":"Montserrat, sans-serif","color":"#113750","letterSpacing":-1,"text":"Gehen Sie in die Akte des Klienten und prüfen Sie unter Aufträge → Auftrag auswählen → Auftrag, ob im Feld: “Abrechnungskorrektur ab” ein realistischer Eintrag besteht."}]},{"type":"paragraph","align":"left","children":[{"fontSize":16,"fontFamily":"Montserrat, sans-serif","color":"#113750","letterSpacing":-1,"text":"(Monat/Jahr). Prüfen Sie alle Aufträge des Klienten. 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