| summary | Abrechnung Warum wird im Auftrag nicht der richtige Preis aus der Vergütungsvereinbarung gezogen? Antwort:Prüfen SIe, ob im Auftrag nicht ein abweichender Preis eingetragen ist oder ob die Vergütungsvereinbarung überhaupt greift Warum wird bei Privatversicherten mit gültigem SEPA-Mandat nur eine Rechnung per Lastschrift eingezogen und die andere muss überwiesen werden? Antwort: Hier ist es wichtig, dass das SEPA-Mandat bei dem Selbstzahler UND dem sonstigen Kostenträger (Name Kunde) hinterlegt wird, da der Selbstzahler und der sonstige Kostenträger unterschiedliche Debitoren sind The Third Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. The Fourth Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. Es gab Druckerprobleme, kann ich den Rechnungsdruck wiederholen? Antwort:Wählen Sie im Menu (Home Instead oder Betreuungsdienst) das Programm → Auskunftei → Rechnungsdruck. Wählen Sie den Zeitraum, in dem Sie dem Sie den Rechnungsdruck gestartet haben, markieren den gewünschten Rechnungslauf und betätigen den Button “Rechnungen anzeigen” Nach dem Erzeugen einer Factoring-Datei kann diese nicht wiedergefunden werden. Kann ich eine Kopie erstellen? Antwort: Wählen Sie im Menu (Home Instead oder Betreuungsdienst) das Programm → Factoring → Historik. Markieren Sie die gewünschte Datei und erstellen durch Betätigen des Buttons “Speichern” eine Kopie The Third Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. The Fourth Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. Bei einem Kunden sind abweichende Preise hinterlegt. An Sonn- und Feiertagen werden aber die Preise aus der Vergütungsvereinbarung gezogen. Warum? Antwort:Bei Einsätzen an Feiertagen wird bei zuschlagspflichtigen Leistungen die Hauptleistung durch die entsprechende Feiertags- bzw. Sonntagsleistung ersetzt.Diese müssen entsprechend im individuellen Kundenauftrag bei den abweichenden Preisen zusätzlich hinterlegt und entsprechend bepreist werden Wie kann ein Einsatz nach §37.3 nachträglich erfasst werden? Antwort:Um 37.3er nachträglich zu erfassen, muss die Leistungsgrundlage und der Leistungsnachweis für den entsprechenden Monat bei den betreffenden Kunden storniert werden.Anschließend kann der Einsatz hinterlegt, zurückgemeldet und neu abgerechnet werden. The Third Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. The Fourth Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. Bei der nachträglichen Eintragung eines Einsatzes bei einem Kunden oder beim Versuch einen Monat zu Reorganisieren erscheint der Hinweis: "Die Reorganisation ist nicht möglich, da einige Aufträge schon abgerechnet sind". Antwort:Bitte stornieren Sie die Rechnung und den Leistungsnachweis bei dem Kunden in dem betreffenden Monat und prüfen Sie zuvor, ob in dem jeweiligen Auftrag der Leistungsgrundlage der Haken „Leistungsnachweis nicht drucken“ gesetzt ist und entfernen Sie diese, da mit der genannten Option der Leistungsnachweis nach Ablauf eines Monats automatisch zur Abrechnung freigegeben wird.Anschließend kann der Einsatz rückwirkend verplant werden.Liegt der betreffende Monat in der Zukunft und es soll eine Reorganisation durchgeführt werden, können Sie die Abrechnung und den Leistungsnachweis stornieren, indem Sie die manuelle Einsatzhinterlegung in dem betreffen Monat in der Einsatzübersicht des Kunden starten, die folgende Meldung mit „JA“ bestätigen und die manuelle Einsatzhinterlegung abbrechen.Anschließend können sie die Einsätze in dem Monat Reorganisieren. Ist es möglich die Rechnung an eine Bezugsperson/den Betreuer eines privat versicherten Kunden weiterzuleiten? Antwort:Bei privat versicherten Kunden kann nur die Selbstzahler-Rechnung über die betreffenden Einstellungen im Datensatz des betreffenden Betreuers/der betreffenden Bezugsperson an diese(n) weitergeleitet werden.Soll diese Weiterleitung auch für die Rechnung an den sonstigen Kostenträger des Kunden genutzt werden, können Sie dieses im Datensatz des sonstigen Kostenträgers hinterlegen.Tragen Sie dazu unter Weiterleitung die jeweils gewünschte Adresse ein, an die die Rechnung versendet werden soll.ACHTUNG! Die dort hinterlegte Adresse wird zum Adressaten der Rechnung. Die automatische Erstellung eines Rechnungsvorblattes ist beim sonstigen Kostenträge nicht möglich. The Third Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. The Fourth Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. Wie kann ich einen Datenträgeraustausch erneut durchführen? Antwort:Um Rechnungsdaten erneut an eine Datenannahmestelle zu senden, muss der ursprüngliche Datentransfer storniert werden. Starten Sie dazu das Programm (Datenträgeraustausch -> ) „DTA-Historik“. Markieren Sie die gewünschte Datei und betätigen den Button „Übergabe stornieren“. Nach erfolgreichem Storno wählen Sie das Programm (Datenträgeraustausch -> ) „DTA-Transfer“ und übermitteln die Rechnungen erneut. The Third Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. The Fourth Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. |
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wird im Auftrag nicht der richtige Preis aus der Vergütungsvereinbarung gezogen?","fontWeight":600,"color":"#113750","fontSize":18,"fontFamily":"Montserrat, sans-serif","letterSpacing":-1}],"align":"left"},{"type":"paragraph","align":"left","children":[{"fontWeight":600,"color":"#113750","fontSize":18,"fontFamily":"Montserrat, sans-serif","letterSpacing":-1,"text":""}]}]}]},"children":[],"id":"gPCl53HuPU3-krMxDu3od"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"Antwort:","fontSize":16,"fontFamily":"Montserrat, sans-serif","color":"#113750","letterSpacing":-1,"fontWeight":700}],"align":"left"},{"type":"paragraph","align":"left","children":[{"fontSize":16,"fontFamily":"Montserrat, sans-serif","color":"#113750","fontWeight":400,"letterSpacing":-1,"text":""}]},{"type":"paragraph","align":"left","children":[{"fontSize":16,"fontFamily":"Montserrat, sans-serif","color":"#113750","fontWeight":400,"letterSpacing":-1,"text":"Prüfen SIe, ob im Auftrag nicht ein abweichender Preis eingetragen ist oder ob die Vergütungsvereinbarung überhaupt greift"}]}]}]}]},"children":[],"id":"x2-TVRetmaw185of012S5"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"z6p0Ap0Go8WCdaDvNW6ch","name":"column","children":[{"name":"icon","params":{"icon":"question","size":32,"color":"#f49e3d","shape":"circular","alignment":"center","background":"#f49e3d1a"},"children":[],"id":"rJHjyhIzwDgKEDM_0dyJq"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"Warum wird bei Privatversicherten mit gültigem SEPA-Mandat nur eine Rechnung per Lastschrift eingezogen und die andere muss überwiesen werden?","fontWeight":600,"color":"#113750","fontSize":18,"fontFamily":"Montserrat, 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Wählen Sie den Zeitraum, in dem Sie dem Sie den Rechnungsdruck gestartet haben, markieren den gewünschten Rechnungslauf und betätigen den Button “Rechnungen anzeigen”"}]}]}]}]},"children":[],"id":"bpaLFAPj_Qyn08LPmVX3w"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"vrangnY7GJ6ddEzn7N_Q_","name":"column","children":[{"name":"icon","params":{"icon":"question","size":32,"color":"#f49e3d","shape":"circular","alignment":"center","background":"#f49e3d1a"},"children":[],"id":"uXVsKWQoQ1R-syHVX5Q8l"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"Nach dem Erzeugen einer Factoring-Datei kann diese nicht wiedergefunden werden. 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