| summary | Klient Eine Kundenanfrage wurde zum Kunden übernommen und dieser taucht nicht in der Kundenübersicht auf oder die Anfrage bekommt den Status “Zusage” nicht.Oder eine Anfrage hat den Status “Zusage”, aber der Kunde taucht nicht in der Kundenübersicht auf.Was kann ich tun? Antwort: Anmeldung als sysdba (Achtung: möglich nur durch myneva Personal) → betreffende Kundenanfrage öffnen → Konsole öffnen (strg+ Pause)→ SQL-Kommando “anfrage!.repair()” (ohne Anführungszeichen) eingeben → “run” (ohne Anführungszeichen) eingeben→ irgendwo in heimbas klicken, Konsole sollte sich jetzt schließen → Datensatz OHNE zu speichern verlassen Warum kann ich eine Kundenanfrage nicht reaktivieren? Antwort: Es können nur Kundenabsagen reaktiviert werden, diese sind rot unterlegt. Wurde eine Anfrage bereits zum Kunden übernommen (weiße Hinterlegung) und dieser ist inzwischen ausgetreten, kann der Kunde nur über die Kundenakte aus der Kundenübersicht reaktiviert werden.Dazu ist es nötig das Austrittsdatum und den Austrittsgrund zu entfernen, sodass der Kunde über den Statuswechsel wieder auf “aktiv” gesetzt werden kann, sofern er zuvor deaktiviert wurde. Bitte beachten Sie, dass vorhandene Aufträge und Zeitpläne entsprechend dem alten Austrittsdatum beendet bleiben/werden sollten. The Third Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. The Fourth Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. Wie kann ich den Titel eines Klienten anpassen? Antwort: Ändern Sie den Titel eines Klienten durch Öffnen seiner Akte im Betriebsmanager. Navigieren Sie in den Bereich Stammdaten -> Personalien und tragen den Titel im zugehörigen Feld ein The Third Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. The Fourth Topic Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod. |
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Kundenanfrage wurde zum Kunden übernommen und dieser taucht nicht in der Kundenübersicht auf oder die Anfrage bekommt den Status “Zusage” nicht.","fontWeight":600,"fontFamily":"Montserrat, sans-serif","fontSize":18,"color":"#113750","letterSpacing":-1}],"align":"left"},{"type":"paragraph","align":"left","children":[{"fontWeight":600,"fontFamily":"Montserrat, sans-serif","fontSize":18,"color":"#113750","letterSpacing":-1,"text":""}]},{"type":"paragraph","align":"left","children":[{"fontWeight":600,"fontFamily":"Montserrat, sans-serif","fontSize":18,"color":"#113750","letterSpacing":-1,"text":"Oder eine Anfrage hat den Status “Zusage”, aber der Kunde taucht nicht in der Kundenübersicht auf."}]},{"type":"paragraph","align":"left","children":[{"fontWeight":600,"fontFamily":"Montserrat, sans-serif","fontSize":18,"color":"#113750","letterSpacing":-1,"text":""}]},{"type":"paragraph","align":"left","children":[{"fontWeight":600,"fontFamily":"Montserrat, 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sans-serif","fontSize":16,"color":"#113750","fontWeight":400,"letterSpacing":-1,"text":"durch myneva Personal) → betreffende Kundenanfrage öffnen → Konsole öffnen (strg+ Pause)→ SQL-Kommando “anfrage!.repair()” (ohne Anführungszeichen) eingeben → “run” (ohne Anführungszeichen) eingeben→ irgendwo in heimbas klicken, Konsole sollte sich jetzt schließen → Datensatz OHNE zu speichern verlassen"}]}]}]}]},"children":[],"id":"g3vMybyV-J1ZHwzz5QKWF"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"YjdG8wjGOiJWhu1g_E_uS","name":"column","children":[{"name":"icon","params":{"icon":"question","size":32,"color":"#f49e3d","shape":"circular","alignment":"center","background":"#f49e3d1a"},"children":[],"id":"w6iHwDi8uC4xPxkrWKPAz"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"Warum kann ich eine Kundenanfrage nicht 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Wurde eine Anfrage bereits zum Kunden übernommen (weiße Hinterlegung) und dieser ist inzwischen ausgetreten, kann der Kunde nur über die Kundenakte aus der Kundenübersicht reaktiviert werden."}]},{"type":"paragraph","align":"left","children":[{"fontFamily":"Montserrat, sans-serif","fontSize":16,"color":"#113750","fontWeight":400,"letterSpacing":-1,"text":"Dazu ist es nötig das Austrittsdatum und den Austrittsgrund zu entfernen, sodass der Kunde über den Statuswechsel wieder auf “aktiv” gesetzt werden kann, sofern er zuvor deaktiviert wurde. Bitte beachten Sie, dass vorhandene Aufträge und Zeitpläne entsprechend dem alten Austrittsdatum beendet bleiben/werden sollten."}]}]}]}]},"children":[],"id":"NhStlGzLp_gNzceqrliBu"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"-cQyViAn2YpwoMxgu7wAa","name":"column","children":[{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"The Third Topic","letterSpacing":0,"fontWeight":600,"fontSize":22,"color":"#3a3a3a"}],"align":"center"}]}]},"children":[],"id":"ZGhfDSY-oltJFWB2iKMm7"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod.","letterSpacing":0,"fontWeight":300,"color":"#3a3a3a","fontSize":16}],"align":"center"}]}]}]},"children":[],"id":"QGKhvVZw4ZZdnX4boMK5e"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"pqpr-2UhnqT__p69Y8LB_","name":"column","children":[{"name":"icon","params":{"icon":"award","size":40,"color":"#ef5993","shape":"circular","alignment":"center","background":"#ef59931a"},"children":[],"id":"DNlmqk7tI3HIqnzWuC-pE"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"The Fourth Topic","letterSpacing":0,"fontWeight":600,"fontSize":22,"color":"#3a3a3a"}],"align":"center"}]}]},"children":[],"id":"Mhra_OyZSwOYJQ6c0QI0X"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod.","letterSpacing":0,"fontWeight":300,"color":"#3a3a3a","fontSize":16}],"align":"center"}]}]},"children":[],"id":"3UBq6p3vkk-IJdPXMcoH4"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"YE_XNaQaV0oZ_S5aV9Ia9","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"sA9IVh5aL7qXYlL5miojo","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}}],"params":{"layout":[1,1],"gap":50,"minHeight":200,"padding":10,"borderRadius":0}},{"id":"nF0F1SoT1amcMCweslhpI","name":"row","children":[{"id":"vZVds4fhFk9Ho8t3C8TJs","name":"column","children":[{"name":"icon","params":{"icon":"question","size":32,"color":"#f49e3d","shape":"circular","alignment":"center","background":"#f49e3d1a"},"children":[],"id":"jI-W93sEIH-AIr7B2oIeI"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","align":"left","children":[{"fontWeight":600,"fontFamily":"Montserrat, sans-serif","fontSize":18,"color":"#113750","letterSpacing":-1,"text":"Wie kann ich den Titel eines Klienten anpassen? 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