Jira Service Management

{"xsrfToken":"60e020dffa5fb4eabf537414a904bfbae767fe42_lout","branding":{"id":"1014","key":"dcs","name":"myneva.daarwin","portalBaseUrl":"/servicedesk/customer/portal/1014","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1014/1012","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cc5a31","headerLinkHoverBGColor":"#cc5a31","headerBadgeColor":"#cc5a31"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b1325026-c7f1-4905-b382-c6a6dc7def4d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2JhNTIxOS0xNDk5LTQxZjktOTA3Mi0xZmZmNTM5NjhlYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIxMzI1MDI2LWM3ZjEtNDkwNS1iMzgyLWM2YTZkYzdkZWY0ZCI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MDE0MDMsIm5iZiI6MTczNDgwMDgwM30.Joa9vL45EaEfXRlEf8C-pQkoMeEL5MQCBEdqr7QERbA&client=1cba5219-1499-41f9-9072-1fff53968ec7&mode=fit","logoId":"b1325026-c7f1-4905-b382-c6a6dc7def4d","isLogoAvailable":true,"helpCenterTitle":"Welcome to myneva customer service","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"helpCenterTitle":"Tervetuloa Help Centeriin","sharedPortalName":"Ohjekeskus","localeDisplayName":"Finnish (Finland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to myneva customer service","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#f19060","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2JhNTIxOS0xNDk5LTQxZjktOTA3Mi0xZmZmNTM5NjhlYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MDE0MDMsIm5iZiI6MTczNDgwMDgwM30.qaqmPJASDH0YfXbuPeTgSvK51fEBXGy11D6qi9Mp6iM&client=1cba5219-1499-41f9-9072-1fff53968ec7&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1014","key":"dcs","projectId":11143,"serviceDeskId":1014,"name":"myneva.daarwin","description":"Schnelle Antworten zu häufig gestellten Fragen zur Verwendung von myneva.daarwin finden Sie hier.","portalBaseUrl":"/servicedesk/customer/portal/1014","onlyPortal":false,"reqTypes":[{"id":"1106","name":"Eine Anfrage Stellen\t","descriptionHtml":"Sie müssen eine E-Mail-Adresse angeben, um eine Bestätigung Ihrer Anfrage zu erhalten.\nBitte füllen Sie die Felder vollständig aus und beschreiben detailliert Ihr Anliegen. Fügen Sie bei Bedarf gerne aussagefähige Screenshots bei.","callToAction":"Eine Anfrage Stellen\t","introHtml":"Klicken Sie hier, um ein Problem zu melden","icon":10466,"iconUrl":"https://myneva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1024],"key":""},{"id":"1107","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"Anfrage von Ihrem E-Mail-Support-Kanal erhalten.","icon":10527,"iconUrl":"https://myneva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1024,"name":"Eine Frage Stellen"}],"orderMapping":{"1024":[1106]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"361952cc-2cd8-386d-a8d0-b72686a3b224","appLinkName":"","appLinkUrl":"","spaceKey":"MDEK","spaceName":"myneva.daarwin external KB","spaceUrl":"","isServer":false},"labels":[],"projectKey":"DCS","serviceDeskId":1014,"kbLinkDomainURLs":["https://myneva.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1014,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DCS","userLanguageHeader":"Neues Kundenportal","userLanguageMessageWiki":"Unter dem nachfolgenden Link finden Sie unser neues myneva.daarwin Kundenportal: <a href=\"https://myneva.atlassian.net/helpcenter/daarwin/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://myneva.atlassian.net/helpcenter/daarwin/ </a>","defaultLanguageHeader":"Neues Kundenportal","defaultLanguageMessage":"Unter dem nachfolgenden Link finden Sie unser neues myneva.daarwin Kundenportal:\n[https://myneva.atlassian.net/helpcenter/daarwin/ | https://myneva.atlassian.net/helpcenter/daarwin/]","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2JhNTIxOS0xNDk5LTQxZjktOTA3Mi0xZmZmNTM5NjhlYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTE0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4MDIwMDMsIm5iZiI6MTczNDgwMDgwM30.fTTISxCJXYvEM-arhhcz1xKMPLoVDLind16tQUgeWEE","targetCollection":"upload-project-11143","endpointUrl":"https://api.media.atlassian.com","clientId":"1cba5219-1499-41f9-9072-1fff53968ec7","tokenDurationInMins":20}},"reqCreate":{"id":1106,"projectId":11143,"form":{"name":"Eine Anfrage Stellen\t","descriptionHtml":"Sie müssen eine E-Mail-Adresse angeben, um eine Bestätigung Ihrer Anfrage zu erhalten.\n\nBitte füllen Sie die Felder vollständig aus und beschreiben detailliert Ihr Anliegen. \nFügen Sie bei Bedarf gerne aussagefähige Screenshots bei.","callToAction":"Eine Anfrage Stellen\t","intro":"Klicken Sie hier, um ein Problem zu melden","instructions":"Sie müssen eine E-Mail-Adresse angeben, um eine Bestätigung Ihrer Anfrage zu erhalten.\n\nBitte füllen Sie die Felder vollständig aus und beschreiben detailliert Ihr Anliegen. \nFügen Sie bei Bedarf gerne aussagefähige Screenshots bei.","icon":10466,"iconUrl":"https://myneva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Betreff","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10389","fieldConfigId":"10501","label":"Version","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["Daarwin"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11843","fieldConfigId":"12473","label":"Kunde / Einrichtung\t","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11844","fieldConfigId":"12474","label":"Kundennummer","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12038","fieldConfigId":"12723","label":"Vertragsnummer","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11845","fieldConfigId":"12475","label":"Name / Ansprechpartner\t","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11846","fieldConfigId":"12476","label":"Telefonnummer","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11847","fieldConfigId":"12477","label":"Erreichbarkeit","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_12044","fieldConfigId":"12731","label":"Wie wirkt sich das Programmverhalten auf Ihre Arbeit aus?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"29351","label":"Keine Auswirkungen / es ist ein Wunsch","selected":false,"children":[]},{"value":"29352","label":"Meine Arbeit ist beeinträchtigt","selected":false,"children":[]},{"value":"29353","label":"Meine Arbeit kann nicht erledigt werden","selected":false,"children":[]},{"value":"29354","label":"Die Arbeit mehrerer Mitarbeitenden ist beeinträchtigt","selected":false,"children":[]},{"value":"29355","label":"Die Arbeit aller Mitarbeitenden kann nicht erledigt werden","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung ","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anlage","description":"Bitte geben Sie keine persönlichen Informationen weiter","descriptionHtml":"Bitte geben Sie keine persönlichen Informationen weiter","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1014/create/1106","requestValidateBaseUrl":"/servicedesk/customer/portal/1014/validate/1106","calendarParams":{"firstDay":0,"date":"2024-12-21T18:06:43+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"361952cc-2cd8-386d-a8d0-b72686a3b224","appLinkName":"","appLinkUrl":"","spaceKey":"MDEK","spaceName":"myneva.daarwin external KB","spaceUrl":"","isServer":false},"labels":[],"projectKey":"DCS","serviceDeskId":1014,"kbLinkDomainURLs":["https://myneva.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2JhNTIxOS0xNDk5LTQxZjktOTA3Mi0xZmZmNTM5NjhlYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTE0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4MDIwMDMsIm5iZiI6MTczNDgwMDgwM30.fTTISxCJXYvEM-arhhcz1xKMPLoVDLind16tQUgeWEE","targetCollection":"upload-project-11143","endpointUrl":"https://api.media.atlassian.com","clientId":"1cba5219-1499-41f9-9072-1fff53968ec7","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}