Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Eine Anfrage erstellen
Um Ihre Anfrage schnell bearbeiten zu können, bitten wir Sie:
Füllen Sie das Formular sorgfältig aus und beschreiben Sie das Problem so detailliert wie möglich.
Wählen Sie die richtige Priorität: Low: Die Nutzung der Software ist nur leicht eingeschränkt und die Arbeit kann fortgesetzt werden. High: Die Software läuft weiterhin, aber eine wichtige Funktion ist stark eingeschränkt oder funktioniert nicht korrekt. Blocker: Die Software (oder wesentliche Teile davon) ist ausgefallen oder nur mit unverhältnismäßig hohem Aufwand nutzbar. Der Betrieb ist unzumutbar beeinträchtigt.
Fügen Sie bei Bedarf gerne aussagekräftige Screenshots bei.
Bitte geben Sie in Ihrer Beschreibung sowie in Screenshots oder Anhängen keine personenbezogenen Daten besonderer Kategorien nach DSGVO an (z. B. Gesundheitsdaten).
Required fields are marked with an asterisk*
{"xsrfToken":"515e5b3a8827bac1fa3b17f9f783479ccf031e05_lout","branding":{"id":"1012","key":"shd","name":"myneva.heimbas","portalBaseUrl":"/helpcenter/heimbas/portal/1012","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1012/1009","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cc5a31","headerLinkHoverBGColor":"#cc5a31","headerBadgeColor":"#cc5a31"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/eac70851-ab06-460f-98c0-c292ec3a8bd2/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2JhNTIxOS0xNDk5LTQxZjktOTA3Mi0xZmZmNTM5NjhlYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVhYzcwODUxLWFiMDYtNDYwZi05OGMwLWMyOTJlYzNhOGJkMiI6WyJyZWFkIl19LCJleHAiOjE3ODE2NDg5ODgsIm5iZiI6MTc4MTY0ODM4OH0.jRhaOrkmR4WgNn6wrCUT-b-4Z3hWMqCd2C8XxJKGBlU&client=1cba5219-1499-41f9-9072-1fff53968ec7&mode=fit","logoId":"eac70851-ab06-460f-98c0-c292ec3a8bd2","isLogoAvailable":true,"helpCenterTitle":"Hallo!","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Please find the new customer service portal addresses below / Unten finden Sie die neuen Adressen der Kundenportale","userInitialAnnouncementMessageWiki":"<p>myneva.daarwin: <a href=\"https://myneva.atlassian.net/helpcenter/daarwin\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://myneva.atlassian.net/helpcenter/daarwin/</a><br> myneva.dm7 / myneva.pplus: <a href=\"https://myneva.atlassian.net/helpcenter/DM7/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://myneva.atlassian.net/helpcenter/DM7/</a><br> myneva.go-on: <a href=\"https://myneva.atlassian.net/helpcenter/go-on/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://myneva.atlassian.net/helpcenter/go-on/</a><br> myneva.heimbas: <a href=\"https://myneva.atlassian.net/helpcenter/heimbas/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://myneva.atlassian.net/helpcenter/heimbas/</a><br> myneva.iqm: <a href=\"https://myneva.atlassian.net/helpcenter/iqm/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://myneva.atlassian.net/helpcenter/iqm/</a><br> myneva.swing: <a href=\"https://myneva.atlassian.net/helpcenter/swing/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://myneva.atlassian.net/helpcenter/swing/</a></p>\n<p>myneva Austria (myneva.mocca, myneva.carecenter, myneva.menüplan): <a href=\"https://myneva.atlassian.net/helpcenter/austria/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://myneva.atlassian.net/helpcenter/austria/</a><br> myneva Benelux: <a href=\"https://myneva.atlassian.net/helpcenter/benelux/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://myneva.atlassian.net/helpcenter/benelux/</a><br> myneva Finland (myneva.hilkka, myneva.nappula): <a href=\"https://myneva.atlassian.net/helpcenter/finland/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://myneva.atlassian.net/helpcenter/finland/</a></p>","translations":{"fi-FI":{"helpCenterTitle":"Tervetuloa Help Centeriin","sharedPortalName":"Ohjekeskus","localeDisplayName":"Finnish (Finland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Hallo!","sharedPortalName":"Help Center","announcementHeader":"Please find the new customer service portal addresses below / Unten finden Sie die neuen Adressen der Kundenportale","announcementMessage":"myneva.daarwin: [https://myneva.atlassian.net/helpcenter/daarwin/|https://myneva.atlassian.net/helpcenter/daarwin]\nmyneva.dm7 / myneva.pplus: [https://myneva.atlassian.net/helpcenter/DM7/|https://myneva.atlassian.net/helpcenter/DM7/]\nmyneva.go-on: [https://myneva.atlassian.net/helpcenter/go-on/|https://myneva.atlassian.net/helpcenter/go-on/]\nmyneva.heimbas: [https://myneva.atlassian.net/helpcenter/heimbas/|https://myneva.atlassian.net/helpcenter/heimbas/]\nmyneva.iqm: [https://myneva.atlassian.net/helpcenter/iqm/|https://myneva.atlassian.net/helpcenter/iqm/]\nmyneva.swing: [https://myneva.atlassian.net/helpcenter/swing/|https://myneva.atlassian.net/helpcenter/swing/]\n\nmyneva Austria (myneva.mocca, myneva.carecenter, myneva.menüplan): [https://myneva.atlassian.net/helpcenter/austria/|https://myneva.atlassian.net/helpcenter/austria/]\nmyneva Benelux: [https://myneva.atlassian.net/helpcenter/benelux/|https://myneva.atlassian.net/helpcenter/benelux/]\nmyneva Finland (myneva.hilkka, myneva.nappula): [https://myneva.atlassian.net/helpcenter/finland/]","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#f19060","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/36a8cbed-12e9-4956-bd70-c2705c123441/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2JhNTIxOS0xNDk5LTQxZjktOTA3Mi0xZmZmNTM5NjhlYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM2YThjYmVkLTEyZTktNDk1Ni1iZDcwLWMyNzA1YzEyMzQ0MSI6WyJyZWFkIl19LCJleHAiOjE3ODE2NDg5ODgsIm5iZiI6MTc4MTY0ODM4OH0.8s3oFdEVwsetxCu2vDKdJ7UiLkMj92fjLByIY_U-7TA&client=1cba5219-1499-41f9-9072-1fff53968ec7&height=300&mode=fit","bannerMediaApiFileId":"36a8cbed-12e9-4956-bd70-c2705c123441","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"1012","key":"shd","projectId":11129,"serviceDeskId":1012,"name":"myneva.heimbas","description":"<p>Willkommen! Sie können über die nachfolgende Auswahl eine Supportanfrage zu heimbas erstellen.</p>\n<p>Direkt eine Anfrage erstellen <a href=\"https://myneva.atlassian.net/helpcenter/heimbas/portal/1012/create/1096\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://myneva.atlassian.net/helpcenter/heimbas/portal/1012/create/1096</a></p>","portalBaseUrl":"/helpcenter/heimbas/portal/1012","onlyPortal":false,"reqTypes":[{"id":"1096","name":"Eine Anfrage erstellen","descriptionHtml":"<p><b>Um Ihre Anfrage schnell bearbeiten zu können, bitten wir Sie:</b></p>\n<ul class=\"alternate\" type=\"square\">\n <li>Füllen Sie das Formular sorgfältig aus und beschreiben Sie das Problem so detailliert wie möglich.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li><b>Wählen Sie die richtige Priorität:</b><br> <b>Low:</b> Die Nutzung der Software ist nur leicht eingeschränkt und die Arbeit kann fortgesetzt werden.<br> <b>High:</b> Die Software läuft weiterhin, aber eine wichtige Funktion ist stark eingeschränkt oder funktioniert nicht korrekt.<br> <b>Blocker:</b> Die Software (oder wesentliche Teile davon) ist ausgefallen oder nur mit unverhältnismäßig hohem Aufwand nutzbar. Der Betrieb ist unzumutbar beeinträchtigt.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Fügen Sie bei Bedarf gerne aussagekräftige Screenshots bei.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Bitte geben Sie in Ihrer Beschreibung sowie in Screenshots oder Anhängen keine personenbezogenen Daten besonderer Kategorien nach DSGVO an (z. B. Gesundheitsdaten).</li>\n</ul>","callToAction":"Eine Anfrage erstellen","introHtml":"<p>Klicken Sie hier, um eine Support Anfrage zu erstellen</p>","icon":10518,"iconUrl":"https://myneva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[1020],"key":""},{"id":"1097","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://myneva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"1166","name":"Consulting Issues","descriptionHtml":"","callToAction":"Consulting Issues","introHtml":"","icon":10469,"iconUrl":"https://myneva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"4041","name":"Questions","descriptionHtml":"","callToAction":"Questions","introHtml":"<p>Request type used by live chat for fallback, only when other request types don't work.</p>","icon":10511,"iconUrl":"https://myneva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":1020,"name":"Allgemein"}],"orderMapping":{"1020":[1096]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"361952cc-2cd8-386d-a8d0-b72686a3b224","appLinkName":"","appLinkUrl":"","spaceKey":"JHI","spaceName":"JSM heimbas intern","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SHD","serviceDeskId":1012,"kbLinkDomainURLs":["https://myneva.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1012,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2JhNTIxOS0xNDk5LTQxZjktOTA3Mi0xZmZmNTM5NjhlYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMjEyNTg3NTg4NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgxNjQ5NTg4LCJuYmYiOjE3ODE2NDgzODgsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.k5uTq-JLWIIOvorJKHVGZrjU71FgyjTmAE_ooo4NPXY","targetCollection":"upload-user-collection-2125875885","endpointUrl":"https://api.media.atlassian.com","clientId":"1cba5219-1499-41f9-9072-1fff53968ec7","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"812603ff-da4d-4d1c-bbef-0498a5e3fcb7","name":"FAQ - Jira","description":"FAQ- Jira","categoryUrl":"https://myneva.atlassian.net/servicedesk/customer/portal/1012/topic/812603ff-da4d-4d1c-bbef-0498a5e3fcb7","lastUpdated":"1771594151773","createdAt":"1724657796600"},{"id":"b90e58c2-67f2-45f3-8eb3-e4bd94ff0e1b","name":"FAQ - Heimverwaltung (1)","description":"Leistungen, Abrechnungsmodalitäten, Preise, Abrechnung, Rechnungsdruck, DTA, Auswertungen","categoryUrl":"https://myneva.atlassian.net/servicedesk/customer/portal/1012/topic/b90e58c2-67f2-45f3-8eb3-e4bd94ff0e1b","lastUpdated":"1742542442191","createdAt":"1716990634171"},{"id":"41bd0796-6c71-4835-9439-be63809afba4","name":"FAQ - Heimverwaltung (2)","description":"Leistungen, Abrechnungsmodalitäten, Preise, Abrechnung, Rechnungsdruck, DTA, Auswertungen","categoryUrl":"https://myneva.atlassian.net/servicedesk/customer/portal/1012/topic/41bd0796-6c71-4835-9439-be63809afba4","lastUpdated":"1776161111049","createdAt":"1742542425873"},{"id":"a4b28a6b-4895-4a5e-bb98-0a991412d5fc","name":"FAQ - Ambulanter Dienst","description":"Leistungen, Abrechnungsmodalitäten, VGV, KVA, LNW, Abrechnung, Rechnungsdruck, DTA, Auswertungen","categoryUrl":"https://myneva.atlassian.net/servicedesk/customer/portal/1012/topic/a4b28a6b-4895-4a5e-bb98-0a991412d5fc","lastUpdated":"1780037051617","createdAt":"1717760125521"},{"id":"4cb41f66-a5cf-4c1c-9866-73a4fc856cb2","name":"FAQ - Betreuungsdienst","categoryUrl":"https://myneva.atlassian.net/servicedesk/customer/portal/1012/topic/4cb41f66-a5cf-4c1c-9866-73a4fc856cb2","lastUpdated":"1780647469260","createdAt":"1717760139418"},{"id":"b606d2bd-e370-43ea-8460-a9deab61d301","name":"FAQ - Dienstplan","description":"Stammdaten (Dienste, Ausfälle etc.), Personalmanagement, Dienstplan schreiben, Auswertungen","categoryUrl":"https://myneva.atlassian.net/servicedesk/customer/portal/1012/topic/b606d2bd-e370-43ea-8460-a9deab61d301","lastUpdated":"1772106475965","createdAt":"1717683431404"},{"id":"1eaa750e-d4c1-4461-910d-ceef2e5fdf76","name":"FAQ - Pflegedokumentation (1)","description":"Stammdaten, Pflegeakte, Werteerfassung, DAS, Pflegemodelle","categoryUrl":"https://myneva.atlassian.net/servicedesk/customer/portal/1012/topic/1eaa750e-d4c1-4461-910d-ceef2e5fdf76","lastUpdated":"1769679070819","createdAt":"1717760180256"},{"id":"0f34bc19-5a10-4f4a-addd-f3064d01e0e6","name":"FAQ - Pflegedokumentation (2)","categoryUrl":"https://myneva.atlassian.net/servicedesk/customer/portal/1012/topic/0f34bc19-5a10-4f4a-addd-f3064d01e0e6","lastUpdated":"1780661205494","createdAt":"1771236200217"},{"id":"b56c3016-d833-4a4c-a106-f8dc5172ed36","name":"FAQ - Finanzwesen","description":"FIBAS, ANBAS, Controlling","categoryUrl":"https://myneva.atlassian.net/servicedesk/customer/portal/1012/topic/b56c3016-d833-4a4c-a106-f8dc5172ed36","lastUpdated":"1777441900263","createdAt":"1717760238149"},{"id":"d0a95330-92b7-4d20-8c38-da113ae20c46","name":"FAQ - System","description":"Start heimbas, Benutzer, Berechtigungen, Allgemeines, Systemvoraussetzungen","categoryUrl":"https://myneva.atlassian.net/servicedesk/customer/portal/1012/topic/d0a95330-92b7-4d20-8c38-da113ae20c46","lastUpdated":"1771234809365","createdAt":"1717760400282"},{"id":"17c592f5-4181-4790-9c5e-2a03e3744def","name":"dakota","description":"alles zu dakota und DTA","categoryUrl":"https://myneva.atlassian.net/servicedesk/customer/portal/1012/topic/17c592f5-4181-4790-9c5e-2a03e3744def","lastUpdated":"1774251649909","createdAt":"1732715617839"},{"id":"ef869147-3d2e-4ad8-bcb6-04f5c254a210","name":"Release Notes","categoryUrl":"https://myneva.atlassian.net/servicedesk/customer/portal/1012/topic/ef869147-3d2e-4ad8-bcb6-04f5c254a210","lastUpdated":"1779268392445","createdAt":"1733417180731"},{"id":"5db429b5-45c4-432e-a259-710eb922a8c0","name":"myneva.care","description":"myneva.care App","categoryUrl":"https://myneva.atlassian.net/servicedesk/customer/portal/1012/topic/5db429b5-45c4-432e-a259-710eb922a8c0","lastUpdated":"1744179865129","createdAt":"1744179839353"},{"id":"6a2b204f-01e9-4732-9e39-a195bedcd3d1","name":"Telematik / KIM","categoryUrl":"https://myneva.atlassian.net/servicedesk/customer/portal/1012/topic/6a2b204f-01e9-4732-9e39-a195bedcd3d1","lastUpdated":"1779359134459","createdAt":"1779359095566"}]}},"reqCreate":{"id":1096,"projectId":11129,"issueType":{"id":"10033","name":"Support"},"form":{"name":"Eine Anfrage erstellen","descriptionHtml":"<p><b>Um Ihre Anfrage schnell bearbeiten zu können, bitten wir Sie:</b></p>\n\n\n<ul class=\"alternate\" type=\"square\">\n\t<li>Füllen Sie das Formular sorgfältig aus und beschreiben Sie das Problem so detailliert wie möglich.</li>\n</ul>\n\n\n<ul class=\"alternate\" type=\"square\">\n\t<li><b>Wählen Sie die richtige Priorität:</b><br/>\n<b>Low:</b> Die Nutzung der Software ist nur leicht eingeschränkt und die Arbeit kann fortgesetzt werden.<br/>\n<b>High:</b> Die Software läuft weiterhin, aber eine wichtige Funktion ist stark eingeschränkt oder funktioniert nicht korrekt.<br/>\n<b>Blocker:</b> Die Software (oder wesentliche Teile davon) ist ausgefallen oder nur mit unverhältnismäßig hohem Aufwand nutzbar. Der Betrieb ist unzumutbar beeinträchtigt.</li>\n</ul>\n\n\n<ul class=\"alternate\" type=\"square\">\n\t<li>Fügen Sie bei Bedarf gerne aussagekräftige Screenshots bei.</li>\n</ul>\n\n\n<ul class=\"alternate\" type=\"square\">\n\t<li>Bitte geben Sie in Ihrer Beschreibung sowie in Screenshots oder Anhängen keine personenbezogenen Daten besonderer Kategorien nach DSGVO an (z. B. Gesundheitsdaten).</li>\n</ul>\n","callToAction":"Eine Anfrage erstellen","intro":"<p>Klicken Sie hier, um eine Support Anfrage zu erstellen</p>","instructions":"<p><b>Um Ihre Anfrage schnell bearbeiten zu können, bitten wir Sie:</b></p>\n\n\n<ul class=\"alternate\" type=\"square\">\n\t<li>Füllen Sie das Formular sorgfältig aus und beschreiben Sie das Problem so detailliert wie möglich.</li>\n</ul>\n\n\n<ul class=\"alternate\" type=\"square\">\n\t<li><b>Wählen Sie die richtige Priorität:</b><br/>\n<b>Low:</b> Die Nutzung der Software ist nur leicht eingeschränkt und die Arbeit kann fortgesetzt werden.<br/>\n<b>High:</b> Die Software läuft weiterhin, aber eine wichtige Funktion ist stark eingeschränkt oder funktioniert nicht korrekt.<br/>\n<b>Blocker:</b> Die Software (oder wesentliche Teile davon) ist ausgefallen oder nur mit unverhältnismäßig hohem Aufwand nutzbar. Der Betrieb ist unzumutbar beeinträchtigt.</li>\n</ul>\n\n\n<ul class=\"alternate\" type=\"square\">\n\t<li>Fügen Sie bei Bedarf gerne aussagekräftige Screenshots bei.</li>\n</ul>\n\n\n<ul class=\"alternate\" type=\"square\">\n\t<li>Bitte geben Sie in Ihrer Beschreibung sowie in Screenshots oder Anhängen keine personenbezogenen Daten besonderer Kategorien nach DSGVO an (z. B. Gesundheitsdaten).</li>\n</ul>\n","icon":10518,"iconUrl":"https://myneva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Betreff","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11843","fieldConfigId":"12473","label":"Kunde/Einrichtung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11844","fieldConfigId":"12474","label":"Kundennummer","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11845","fieldConfigId":"12475","label":"Name / Ansprechpartner","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11846","fieldConfigId":"12476","label":"Telefonnummer","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11847","fieldConfigId":"12477","label":"Erreichbarkeit","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_11746","fieldConfigId":"12366","label":"Bereich","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"23082","label":"Stationär","selected":false,"children":[]},{"value":"22065","label":"Ambulant","selected":false,"children":[]},{"value":"23083","label":"Betreuungsdienst","selected":false,"children":[]},{"value":"23084","label":"DTA","selected":false,"children":[]},{"value":"23085","label":"Betreuungsdoku","selected":false,"children":[]},{"value":"23086","label":"Pflegedoku stationär","selected":false,"children":[]},{"value":"23087","label":"Pflegedoku ambulant","selected":false,"children":[]},{"value":"22064","label":"Dienstplan","selected":false,"children":[]},{"value":"22072","label":"Fibu","selected":false,"children":[]},{"value":"22079","label":"Controlling","selected":false,"children":[]},{"value":"22073","label":"System","selected":false,"children":[]},{"value":"29294","label":"Telematik Infrastruktur","selected":false,"children":[]},{"value":"23160","label":"Tagespflege","selected":false,"children":[]},{"value":"30036","label":"Care App","selected":false,"children":[]},{"value":"23089","label":"Berechtigungen","selected":false,"children":[]},{"value":"23090","label":"Sonstiges","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priorität","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11022","label":"Blocker","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"4","label":"Low","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anlage","description":"Bitte geben Sie keine persönlichen Informationen weiter","descriptionHtml":"<p>Bitte geben Sie keine persönlichen Informationen weiter</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/helpcenter/heimbas/portal/1012/create/1096","requestValidateBaseUrl":"/helpcenter/heimbas/portal/1012/validate/1096","calendarParams":{"firstDay":0,"date":"2026-06-17T00:19:48+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"361952cc-2cd8-386d-a8d0-b72686a3b224","appLinkName":"","appLinkUrl":"","spaceKey":"JHI","spaceName":"JSM heimbas intern","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SHD","serviceDeskId":1012,"kbLinkDomainURLs":["https://myneva.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2JhNTIxOS0xNDk5LTQxZjktOTA3Mi0xZmZmNTM5NjhlYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMjEyNTg3NTg4NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgxNjQ5NTg4LCJuYmYiOjE3ODE2NDgzODgsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.k5uTq-JLWIIOvorJKHVGZrjU71FgyjTmAE_ooo4NPXY","targetCollection":"upload-user-collection-2125875885","endpointUrl":"https://api.media.atlassian.com","clientId":"1cba5219-1499-41f9-9072-1fff53968ec7","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}