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Neues Kundenportal

Unter dem nachfolgenden Link finden Sie unser neues myneva.daarwin Kundenportal:
https://myneva.atlassian.net/helpcenter/daarwin/

    myneva.daarwin

    Schnelle Antworten zu häufig gestellten Fragen zur Verwendung von myneva.daarwin finden Sie hier.

    Learn more about

    • FAQ - Allgemein - Bedienung, Anpassung und Einstellungen unserer Software

    • FAQ - Anmeldung, Berechtigungen, User*innen

    • FAQ - Betreuung - Klientenbetreuung & Klientenverwaltung

    • FAQ - Datei - Auswertungswerkzeuge, Dokumentenmanagement, Dokumentvorlagen

    • FAQ - Facility-Management - Wohnraumverwaltung, Fuhrpark, Gerätemanagement

    • FAQ - Finanzen - Abrechnung, Finanzbuchhaltung, Kassenbücher

    • FAQ - Personal - Personalverwaltung- und Zeitwirtschaft

    • FAQ - Stammdaten - Personen-, Organisationen- und sonstige Stammdatenlisten

    • FAQ - Sonstiges - Technisches, Datenschutz, Lizenzen

    • FAQ - Kundenportal

    • Release Notes

    • Artifacts - Download

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